Fill out the form below to request changes to the status of your membership.

IMPORTANT:

• UPDATE!!!

  • FREEZING A MEMBERSHIP IS NO LONGER AN OPTION. OUR MEMBERSHIP OPTIONS HAVE BEEN SIMPLIFIED, AND IF YOU WISH TO PAUSE A MEMBERSHIP, SIMPLY CANCEL AND THEN START AGAIN WHEN YOU ARE READY TO RESUME (NO START UP FEE!).

• Changing your pricing tier for a reduced membership

  • Select “Other Request” and use the comment section to describe which reduced membership option you intend to transfer to

• Canceling a membership

  • Cancellations must be submitted prior to the day of billing (1st of the month).

  • A canceled membership remains active through the remainder of the month, and will terminate upon the next billing cycle.

• Additional family members on a member plan

  • Be certain to include any additional family members whose memberships you wish to change. Click the “Include Additional Family Member” button to add them into the request.